Firestone Complete Auto Care

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Reviews about Firestone Complete Auto Care

• Richard Matthews
  ★ ☆ ☆ ☆ ☆
  I will never trust this shop to do any serious work on my vehicle. After a week or so of driving around with a sound coming from my front end, in a 2013 with 40,000 miles on it, I brought my car in for a diagnostic and quote. Thirty minutes later I get a call back. I work half a block away from the shop and walked over to receive the news. $1900 in repairs! One caliper was destroyed, so I might as well replace both in the front end. $700. Bearing in the front right was the cause of the noise. $400. All brakes and rotors need immediate replacement. $800. Being told the issues were not immediately pressing, as was my concern (I had plans to travel 300 miles the following day) I scheduled a diagnostic with Von's. An hour after droppong my car off, copy of quote in the hands of a competent mechanic, I was told I did indeed need brakes and rotors. The cause of the noise? Not a wheel bearing. Those are designed to last THE LIFE OF THE VEHICLE. The brakes have a scratch plate notifying you of the need for service, thus the cause of the noise in the first place. The calipers? The mechanic explained that there was not a single piece of evidence of a single issue with any of the four. Had there been, there would still be zero reason to replace both. He showed me the even wear on all of the brake pads and the surface of the scratch plate and where it hit the rotor causing the noise which he replicated in front of me. Final cost? $500. I was informed Firestone is commission based, and likely they never even diagnosed anything but the brakes, tacked on the suoerfluous caliper replacement, and explained away the noise with an moderately high priced replacement of a bearing to tack on more labor and profit. This would have TRIPLED my repair bill. For no reason. If I need an alignment, or a convenient oil change, I'll find a shop that isn't a bunch of crooks. Seriously, don't go here.

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